This is a known issue that typically has one of the following causes:
- Environment mismatch: Monitor programs and IDV templates must be in the same environment (Sandbox or Production). A program created in Sandbox will not appear when editing a Production template, and vice versa.
- Entity programs: Only individual programs appear in the dropdown; entity programs are never listed.
- Archived programs: Archived programs are hidden from the dropdown.
- Screen customers not checked: The dropdown stays disabled until Screen customers is checked on the template's Setup tab.
- Provisioning gap: In some cases, a newly enabled Monitor product may not be fully linked to your IDV configuration. If your programs exist but do not appear in the dropdown, contact Plaid Support and include your client ID and the program IDs (prg_...) that are missing.
- Permissions: Confirm that your dashboard user has the necessary permissions to access both the Monitor and Identity Verification products.