How do I file an Incident Severity case?

This feature is available for customers with the following Support Package Plans:

✔️ Basic | ✔️ Plus | ✔️ Premium

This flow requires a purchased support package. Customers without a support package will not see the Plaid-wide incidents option when creating a case.

Eligible customers can file an incident-severity case via the Plaid Dashboard by following these steps:

1. Log into the Plaid Dashboard.
2. Navigate to Get help.
3. Click Create case.
4. Select Plaid-wide incidents.
5. Set the Issue type to Report a Plaid-wide incident.
6. In the case form, choose the level that matches the impact of the incident from the Issue severity dropdown, then add the remaining case details and submit.

For guidance on which severity level applies to your issue, see What is an Incident Severity case?