Why are an Item's transactions no longer updating?

If you are not seeing recent transactions on an account, there can be a few different reasons. Below are a few troubleshooting steps you can follow:

• If you are filtering by a specific account_id — either via the account_ids option on /transactions/get, or when processing results from /transactions/sync — verify that the account_id you are using is still active on that Item. You can do this by making a request to our /accounts/get endpoint and confirming that the same account_id is being returned. If the account_id is no longer being returned and the user has confirmed that their account is still active, have the user go through Link in update mode with the add accounts flag.
• If the account is showing in Plaid but has a different account_id, you will need to update the data stored for the account with the data that is now being returned in /accounts/get for the new account_id. This can occur when some of the user's account information has changed and we receive new data from the financial institution that our system can't match with the account we have on file, causing the account_id to be removed and a new account_id to be created in place. In general, we recommend regularly updating the account data you have stored for your users' Items, given that new accounts can be added and closed accounts can be removed regularly.
• Check the state of the Item. You can make an /item/get request and confirm if an error is being returned within the error object of the API response. If an error is returned, search our docs for troubleshooting steps for that specific error code.