Troubleshooting
Identify and address common errors and issues with your Plaid integration
Known Issues
General
Connectivity Issues
Issues preventing users from connecting to an institution
- Why are unsupported institutions listed in Plaid Link?
- Why am I receiving a 414 Request-URI Too Large when connecting my Virgin Money Credit Card account?
- How do I troubleshoot Plaid connectivity issues?
- Why are an Item's transactions no longer updating?
- Why does an institution return "Connectivity not supported" in Link?
- Why is a user not receiving an OTP?
Data Issues
Issues about incorrect or missing data returned by Plaid's APIs
- Why is a contribution Investments transaction represented as an outflow?
- Why did an Asset Report return the DATA_QUALITY_CHECK_FAILED error?
- Why does this Item include only three months of transaction history?
- How can I detect when transaction information has been updated?
- Why does the transaction date returned by Plaid's API differ from the date on my bank statement?
- How do I troubleshoot Plaid data issues?
Institution Specific Issues
Select this section for common issues about Bank of America, Capital One, Chase, Chime, Credit Karma, USAA, US Bank, and Wise.