Troubleshooting
Identify and address common errors and issues with your Plaid integration
General
Connectivity Issues
Issues preventing users from connecting to an institution
- Why am I receiving a 414 Request-URI Too Large when connecting my Virgin Money Credit Card account?
- How do I troubleshoot Plaid connectivity issues?
- Why are an Item's transactions no longer updating?
- Why does an institution return "Connectivity not supported" in Link?
- Why is a user not receiving a OTP?
- Why has the account_id of an account changed?
Data Issues
Issues about incorrect or missing data returned by Plaid's APIs
- Why is the transaction data returned in Plaids API different to the date on my banking statement?
- How do I troubleshoot Plaid data issues?
- Why do /transactions/get and /balance/get return different balances for an Item?
- Why is an Item's Balance out of date?
- Why are certain accounts missing from Auth Item data?
- Why is the owners object empty in an Asset report?