Troubleshooting
Identify and address common errors and issues with your Plaid integration
General
Connectivity Issues
Issues preventing users from connecting to an institution
- Why are unsupported institutions listed in Plaid Link?
- Why am I receiving a 414 Request-URI Too Large when connecting my Virgin Money Credit Card account?
- How do I troubleshoot Plaid connectivity issues?
- Why are an Item's transactions no longer updating?
- Why does an institution return "Connectivity not supported" in Link?
- Why is a user not receiving a OTP?
Data Issues
Issues about incorrect or missing data returned by Plaid's APIs
- Why did an Asset report return the DATA_QUALITY_CHECK_FAILED error?
- Why does this Item include only three months of transaction history?
- How can I detect when transaction information has been updated?
- Why is the transaction data returned in Plaids API different to the date on my banking statement?
- How do I troubleshoot Plaid data issues?
- Why do /transactions/sync or /transactions/get and /accounts/balance/get return different balances for an Item?
Institution Specific Issues
Select this section for common issues about Bank of America, Capital One, Chase, Chime, USAA and US Bank.
KYC and AML Compliance Issues
- Why is a user unable to use their camera for the Document or Selfie check on Identity Verification?
- Why is a user on a government watchlist not found as a hit on Monitor?
- Why does an Identity Verification session return a 'match' for SSN but 'no match' for other data?
- What are the Stolen and Synthetic risk thresholds for Identity Verification?
- What Data Sources does Identity Verification use?