Plaid offers self-service support resources and a general support ticket filing-and-response process via the Plaid Dashboard. We also offer Plaid’s Standard Support for all customers by default – and, to meet each customer’s needs, three additional levels of Support Packages: Basic, Plus, and Premium.
Depending on the Plaid Platform Support Package that the customer selects, Plaid’s Platform Support Package may include:
- Access to shared services of the Plaid platform (e.g., Plaid Link), cross-product APIs (e.g., Accounts API), and Plaid-generated access tokens.
- SSO authentication for the Plaid Dashboard.
- Assigned account management, i.e., a Plaid resource aimed at helping the customer’s business grow.
- Additional hours of support coverage
- Plaid uptime SLA commitments.
- Support ticket response-time SLA commitments.
- A designated support pod, i.e., a team of expert support agents to help manage your tickets.
- And more!
If you’d like to explore upgrading your Plaid support experience, please reach out to your Account Executive or Account Manager.
If you’d like to explore upgrading your Plaid support experience, please reach out to your Account Executive or Account Manager.