How do I file an Incident Severity Ticket?

Plan Availability: Standard | ✔️ Basic | ✔️ Plus | ✔️ Premium |

Customers may file support tickets via the Plaid Dashboard by following these steps: 

1. Log into the Plaid Dashboard. 
2. Navigate to Get Help.
3. Click Open New Case.
4. Select Plaid-wide incidents.
5. Under Case Details, select the appropriate Severity Level