The Plaid Dashboard's Institutions page lets you view the health of connected institutions based on your customer traffic. Much of this information is also available programmatically via the Institutions API endpoints.
Note: Because institution health is based on your Production user activity, this page is only available to teams with Production access.
The page has three tabs: Health, Migrations, and OAuth institutions. The Health tab lists your connected institutions — search by name or identifier — showing each institution's % Traffic (its share of your customer traffic), New connections (24h) success rate, and Existing connection updates (24h) success rate. Rates are color-coded to highlight degraded connectivity.
Select an institution to open its detail view, which shows summary cards for % Traffic, New connections, and Existing connection updates, along with Create alert and View details buttons. The chart below plots errors and success rate over time; you can filter it by time range and product (All products, Balance, Transactions, Auth, or Identity), switch between New connections and Existing connection updates, and toggle Global rates to compare against Plaid-wide rates instead of just your own traffic.
Success rates reflect the percentage of successful attempts to retrieve data. Plaid errors, institution errors, and user errors (such as entering an incorrect password) are all combined when calculating the percentage of unsuccessful attempts.
Beneath the chart, an Error breakdown lists the errors affecting the institution, sorted by Impact — how many of your Items each error affects and what percentage of your Items that represents.
To be notified of changes to an institution's success rate, use Create alert, or manage alerts from Settings > Team Settings > Communications under the "Status alerts" tab. If you choose webhook-based alerting, Plaid sends the INSTITUTION_STATUS_ALERT_TRIGGERED webhook.
For more detail on what's available on the Institutions page and how to interpret it, see Troubleshooting institution insights in the Plaid docs.