How to file a Signal support case

Create a case here, and please include the following:

• Include one of the following identifiers, as these are the most important for tracing Signal scoring issues:
• Best option:
  • client_transaction_id – if the score was associated with a specific payment event
• Also accepted:
  • account_id
  • access_token
  • item_id
  • request_id
• Brief description of the issue – Include as much detail as possible (e.g., the Signal score returned, expected vs. actual behavior, context around the event that generated the score, dashboard actions taken).
• For investigations related to ACH risk evaluation or pre-transfer scoring, include the relevant Signal output fields from the /signal/evaluate response (e.g., the scores object, core_attributes, or other fields whose values you want investigated).

Note:

Signal investigation requests can only be processed after a Signal score has been generated for the transaction or event. These identifiers allow Plaid to locate the scoring event and all related signals.