There are a few reasons that a user's account data may not be present for an Auth Item:
- The user did not select the account - When creating an Item, the user is prompted to select the accounts they would like to share in the Link user interface if you have account selection enabled. Accounts that they do not select will not be included in the data for the Item. You can read more about account selection in the Customizing Link section of our docs.
- The account is not a supported account type - Only Checking and Savings account types are available when selecting auth accounts. If the account is not one of these types, it will not be available for the user to select when creating the connection.
- The account was added after the Item was created - Because the Auth product is a one-time connection, the resulting data will contain accounts that are open at the time the user connected and accounts that are created after that will not be reflected in the API data.
If an account was created after the Item was created, your user will need to create a new connection and select the new account in order for you to retrieve data about the account.