There are a few reasons that a user's account data may not be present for an Auth Item:
- The user did not select the account - When creating an Item, the user selects which accounts they would like to share in Plaid Link's Account Select pane. Accounts they do not select will not be included in the data for the Item. You can read more about account selection in the Customizing Link section of our docs.
- The account is not a supported account type - Only checking, savings, and cash management account types are available when selecting Auth accounts. If the account is not one of these types, it will not be available for the user to select when creating the connection.
-
The account was added after the Item was created - By default, the Item's data includes only the accounts the user selected when they connected. When Plaid detects a newly opened account, you'll receive a
NEW_ACCOUNTS_AVAILABLEwebhook.
To retrieve data for an account opened after the Item was created, relaunch Link in update mode with Account Select enabled; this adds the account to the existing Item, and Plaid will fetch data for it. (For UK or EU institutions, create a new Item instead.)