The Institution Status page in the Plaid Dashboard is the best place to see the distribution of transaction sync frequency and data freshness metrics for individual institutions.
On each institution’s individual status page, we’ll show a personalized chart that reflects the percentage of your Items (transactions retrieved by Plaid) that have been updated over a specific time interval.
The update frequency for transaction data can vary depending on the institution. Having a more granular view can empower your support teams to better manage expectations and make decisions in real-time to help your users. The chart displayed within the Dashboard will be based on your total Item count, for Items that are in a healthy state and eligible for updates. Note that you will need to have 25 or more Items per institution to see the data freshness metrics for that particular institution.
For more information, please see the “Insight into transaction data freshness” section of this blog post. Please see “Transactions webhook frequency” for more webhook specific information.