The Plaid dashboard contains an Institution Status page, which allows you to enter an institution, and view details and stats about connectivity over the past two weeks, as well as any recent downtime or special notes about the institution.
You may enter an institution id or name, as well as an identifier that is associated with a specific institution in the search bar at the top of the page. You may also select an institution from "Your top institutions". To edit this list, you may do so in the Institution Select View section of Link Customizations.
Once an institution is selected, you will see the institution's status details. At the top of the page, you will see any Known issues about the institution, highlighted in yellow. If there is a known issue, you will see how long the issue has been ongoing for. You will also see the last updated time and a description of what the issue is.
Below, you can track high level information about the institution, such as the Institution ID and Supported Products.
Under Plaid-wide global status you can track a metrics for the institution across all of Plaid. You will first see a graph of item add success over the past two weeks across all products that the institution supports and has sufficient data for. Please note that Historical Status can take up to 20 seconds to load.
Below historical data, you can see the Item add success across all products and each individual product. Additionally, you can see the Update success rate for each product which makes recurring requests.
Success rates are calculated using a ranging time period, depending on the size of the institution. Smaller institutions will show status that is calculated over a longer period of time. These rates reflect the percentage of successful attempts to retrieve data. Both Plaid errors and institution errors are combined when calculating the percentage of unsuccessful attempts. User errors, such as
INVLAID_CREDENTIALS will not be included as part of the calculation.
Under some success rates, you may see an "Insufficient Data" message. Some institutions, especially smaller ones, do not have enough data to generate a meaningful calculation for the success rate. If this occurs, try using the Item Debugger instead to diagnose your problem.
Below, you will see Client-Specific Metrics, which shows Data freshness that is specific to your account, and only supported for the transactions product. This breaks down when your Items were last updated within certain time intervals. Note that you need at least 25 Transactions-enabled products to see data here.
Finally, you will see Recommended actions which gives you next steps on how to resolve potential issues relating to the institution. These actions are customized depending on any of the issues that the institution is currently facing.
For additional details on what information is available in Institution Status and how to interpret the information, please see the Troubleshooting institution status article in Plaid Docs.