Institution Exceptions

While the vast majority of accounts are supported across institutions, there are a few rare exceptions. Some of these exceptions can be found below.
Institution Type Notes
American Express amex Account Management login credentials are not supported. This includes credentials for "@Work" Program Management. Online banking credentials should be used instead
Chase chase Only ACH credits allowed for Chase Liquid accounts; These accounts do not support ACH debits
SunTrust suntrust Business or Cash Manager accounts not supported
Bank of America bofa One-time access codes are not supported. To resolve, have the user disable 'Extra Security at Sign-In' in their Bank of America settings.
Fidelity fidelity VIP access code MFA not supported
Fidelity Rewards Credit Card users must opt in to Express Login for credit card transaction data to be returned; otherwise, only balance information will be returned.
Navy Federal Credit Union nfcu Question-based MFA is not supported. Savings accounts are not valid for ACH.
USAA usaa CyberText-code MFA not supported. To resolve, this mobile security setting must be disabled by the user before linking their account to Plaid.

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